Category Archives: General Management

Who should own CRM?

CRM in its various shapes and forms has been in existence from the time we’ve had sales men. In the recent past it has morphed from the venerable Rolodex to on-prem software such as Siebel, ACT, Goldmine etc., to residing … Continue reading

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The Value Add of Distributors

The indirect channel depends on the distribution network. But what do these guys do? And why does the indirect channel depend so heavily on distribution? Well, it’s simple. Manufacturers cannot cover all of their markets. And, everyone (end-user/reseller) cannot buy … Continue reading

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“Power Up” – A new social network?

I have been on the road a lot these days and I do see a lot many interesting things. Airports are like busy bus stations, except that here, we are dealing with airplanes here. Everyone is going somewhere and things … Continue reading

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Five Steps to a Continuous Improvement Culture

One of the themes of the last two posts is that for organizations to improve their execution, it is important that continuous improvement becomes the culture of the organization rather than just another program. Programs end while continuous improvement is, … Continue reading

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Why Successful Continuous Improvement Programs Succeed

Feedback on my post about the causes of failure of many continuous improvement programs alerted me to the fact that I sounded pessimistic about the effectiveness of Continuous Improvement programs. I reread the post from the perspective of an outsider … Continue reading

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Information Asymmetry – Part 1

Very simply “Information Asymmetry” means the flow of information in whatever form you consider it, is not uniform. Meaning, not everyone has the same information. And that, can provide different things to various people. Access to information that other’s don’t … Continue reading

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My Quotient Theory….

For a while I have wondered about the various Q’s of our lives. Now, I am no sociologist or academic, but I am merely an observer and to a very good extent a participant. In fact, we all are. Most … Continue reading

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